At Ever Traxa, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Process
To initiate a return, please contact our customer service team at [email protected] within 7 days of delivery with your order details and reason for return. We will provide you with instructions on how to return the item.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 to 10 business days using the original payment method.
Non-Refundable Items
Please note that items that have been used, damaged, or not in their original condition are not eligible for a refund.
Exchanges
Currently, we do not offer direct exchanges. To exchange an item, please follow the return process and place a new order for the desired product.
Shipping Costs
Shipping costs for returned items are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong or defective item).
Contact Us
If you have any questions about returns or refunds, please email us at [email protected]. We are here to help!